Shipping Policy

Last updated: June 15, 2026

Shipping & Delivery Policy

StackCrateCo delivers new and used shipping containers, container offices, cabins, and accessories throughout the continental United States from our depot network.

Order Processing

Orders are confirmed within 1 business day of payment. Our logistics team will contact you within 2 business days to schedule delivery and confirm site requirements.

Delivery Timeframes

  • In-stock containers: typically delivered within 3–10 business days of order confirmation, depending on your distance from the nearest depot.
  • Modified or custom-built units (offices, cabins, pools): 4–12 weeks depending on the build; a written timeline is provided with your order confirmation.
  • Accessories and parts: ship within 2–5 business days via ground freight or parcel carrier.

Delivery Costs

Your delivery cost is calculated automatically at checkout based on your delivery ZIP code and the delivery method you choose — the price appears as soon as you enter your ZIP code, with no hidden fees at the door. You can choose between two delivery methods:

  • Tilt Bed Delivery — no offloading equipment needed. Our driver tilts the truck bed and rolls the container off at ground level, so you do not need a forklift or crane.
  • Flatbed Delivery — you provide your own offloading equipment (forklift, crane, or container handler).

Container delivery is capped at $1,500 anywhere in the continental United States, no matter the distance. Accessory orders ship at the carrier rate shown at checkout.

Site Requirements

For Tilt Bed Delivery, you will need approximately 100 feet of straight clearance (60 feet for 20ft units), 12 feet of width, and 14 feet of overhead clearance, on firm, level ground, so the driver can roll the container off the bed. For Flatbed Delivery, you are responsible for offloading the container from the trailer using your own equipment (forklift, crane, or container handler). If our driver cannot safely complete delivery due to site conditions, a re-delivery fee may apply.

Tracking & Communication

You will receive your driver’s contact details and a delivery window in advance. Someone 18 or older must be present to accept and inspect the delivery.

Damaged or Incorrect Deliveries

Inspect your container before the driver leaves. If the unit is not the product you ordered or has undisclosed damage, note it on the delivery receipt and contact us within 48 hours — we will repair, replace, or refund per our Return & Refund Policy.

StackCrateCo
1740 Sauget Industrial Pkwy, Sauget, IL 62206
Phone: +1 (312) 998-4030
Email: sales@stackcrateco.com