Return & Refunds Policy

Last updated: June 16, 2026

Return & Refund Policy

Standard Containers & Accessories

If you are not satisfied with your purchase, you may request a return within 90 days of delivery. The unit must be in the same condition as delivered. Returns are subject to a restocking fee of 15% plus the actual round-trip freight cost. Accessories in unused, original condition may be returned within 30 days for a full refund less return shipping.

Wrong, Misrepresented, or Damaged Items

If we deliver the wrong unit, or the unit materially differs from its description or disclosed condition grade, we will repair, replace, or fully refund it — including all freight — at no cost to you. Report issues within 48 hours of delivery with photos to sales@stackcrateco.com.

Custom & Modified Orders

Custom-built units (offices, cabins, pools, modified containers) are made to order and are non-returnable once production begins, except where the delivered unit does not match the agreed specification.

Order Cancellations

Orders may be cancelled for a full refund any time before the unit is dispatched or production begins. Once dispatched, the return terms above apply.

Refund Processing

Approved refunds are issued to your original payment method within 5–10 business days of our receipt and inspection of the returned unit (or immediately upon approval for cancellations and non-delivery).

Exchanges

Prefer to swap your unit instead of returning it for a refund? Contact us within the same 90-day window and we will arrange an exchange for a different container. Any price difference and delivery freight will apply.

How to Start a Return

Email sales@stackcrateco.com or call +1 (312) 998-4030 with your order number. We respond to all return requests within 1 business day.

StackCrateCo
1740 Sauget Industrial Pkwy, Sauget, IL 62206
Phone: +1 (312) 998-4030
Email: sales@stackcrateco.com